Buyer Protection Policies
We offer 100% Buyer ProtectionPolicy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.
1. Genuine Products
· Merchant guarantees to sell only genuine products to customers through ResellerOn.com
· Manufacturer's or Seller's warranty (wherever applicable)
· Brand new products (except Refurbished & Unboxed Gadgets)
2. Secure Payments
· Customers' Personal Data is kept Confidential
· All Online Transactions are secured by SSL (Secure Socket Layer)
3. Easy Returns, Replacements & Refunds
· Return/Replacement request for any Order should be submitted within 10 days of receiving the Product.
· Refund/Replacement will be initiated only upon receiving of the product
· Replacement will depend upon the availability of the product
· In case the product was damaged while in your possession, ResellerOn will not be under any liability to process the refund/replacement
· Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product
· Order Replacement can be done in following cases:
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories
-Defective/ Damaged (if not under Manufacturer's Warranty*)
-Not as per description
· Return Package should have the original Price tag and Packaging slip
· Few products are Non-Returnable. Please refer to the product page for further reference
· For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
For more queries, please refer to Return, Replacement & Refund policies
ResellerOn promises 'No Anxiety Shipping' for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the product with the merchants, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.
ResellerOn ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong product you may cancel the order through your ResellerOn Account.
If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. A cancellation request cannot be made after your order is dispatched.
ResellerOn offers easy and quick Refund on your refund orders.